Include the following information: Name Phone number & e-mail Address for return shipping Payment: Check or money order made out to Longbranch Fiber Farm Washington residents should include 8.4% tax Credit Card Payment VISA & MC only: Name and billing address on card, account #, expiration date and CV number from the back of the card. Shipping: for hats is $10.00 per box. Felted yardage, art pieces and tools charge actual shipping, I will notify you of the cost when your order is ready. Specific info about the item you are ordering: Hat Style (See Order Form on Hat page.) Head measurement or hat size. Hat band style (select from Hat page.) Colors. Decoration request. If using your own fiber, amount included for hats with order. Felted Yardage Finished weight (heavy, med, light, select from Felted Yardage page) Color/Blend Color of silk, black, white or custom dyed Custom design Custom Art Item Name (from Fiber Art page or other source) Description Call or e-mail for pricing and availability on any custom design work.

Returns Customers often ask what our return policy is. We aim for complete customer satisfaction. If you are not completely happy with your purchase, we want to hear about it. Let us know if something is wrong and we will do what we can to make it right.